## 1. Information We Collect
We may collect the following types of information:
- **Contact Information**: Name, phone number, email address, mailing/service address
- **Service Information**: Details about your HVAC/refrigeration system, service history, and equipment
- **Communications**: Messages you send us via our website contact form, email, phone, or text
- **Payment Information**: Billing details necessary to process payment for services (we do not store full credit card numbers; payment processing is handled by a third-party payment processor)
- **Website Usage Data**: IP address, browser type, pages visited, and similar technical data collected automatically through cookies or analytics tools
## 2. How We Use Your Information
We use the information we collect to:
- Schedule and provide HVAC/refrigeration services
- Communicate with you about appointments, estimates, and service updates
- Process payments and maintain billing records
- Respond to inquiries and customer service requests
- Improve our website and services
- Send occasional promotional or informational communications (you may opt out at any time)
- Comply with legal, licensing, and regulatory obligations
## 3. How We Share Your Information
We do not sell your personal information. We may share information with:
- **Service providers** who help us operate our business (e.g., payment processors, scheduling software, accounting platforms)
- **Subcontractors or partners** directly involved in fulfilling a service request, when necessary
- **Legal or regulatory authorities** when required by law, subpoena, or to protect our legal rights
- **Business transfers**, if FDC is involved in a merger, acquisition, or sale of assets
## 4. Data Sharing
- Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt-in data.
## 5. Cookies and Website Tracking
Our website may use cookies or similar tracking technologies to improve user experience and understand website traffic. You can disable cookies through your browser settings, though this may affect website functionality.
## 6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
## 7. Data Retention
We retain personal and service information for as long as necessary to provide services, maintain business records, and comply with legal and licensing requirements applicable to Florida contractors.
## 8. Your Choices and Rights
You may:
- Request access to the personal information we hold about you
- Request correction or deletion of your information, subject to legal/record-keeping requirements
- Opt out of marketing communications at any time
- Contact us with questions or concerns about your data
## 9. Children's Privacy
Our services and website are not directed to individuals under 18. We do not knowingly collect personal information from children.
## 10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
## 11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
## 12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
**First Due Cooling LLC**
3221 58TH AVE NE
NAPLES, FL 34120
239-595-6587
FIRSTDUECOOLING@GMAIL.COM
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# First Due Cooling Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at firstduecooling@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.